What warranty comes with a personalized canvas?
By the AmourPrint editorial team · Last updated May 28, 2026
What warranty comes with a personalized canvas?
Every AmourPrint personalized canvas comes with two guarantees: a 30-day satisfaction guarantee covering any issue with the printed canvas you receive (manufacturing defects, damage in transit, anything that doesn't match the digital proof you approved), and a 5-year color guarantee covering fade-resistance under normal indoor display conditions. The proof step before printing means you also pre-approve the design — so there's no surprise on what arrives.
30-day satisfaction guarantee — what's covered
Within 30 days of delivery, we cover any issue with the canvas you receive that wasn't caused by approval at the proof stage. This includes: manufacturing defects (visible print errors, stretching issues, frame defects), shipping damage (creases, dents, tears that happened in transit), or any difference between what you approved on the digital proof and what we shipped. We'll replace the canvas at no cost or refund the order, whichever you prefer.
5-year color guarantee — what's covered
For five years from delivery, we cover meaningful colour fade under normal indoor display conditions. 'Normal indoor display' means hanging on an interior wall away from direct prolonged sunlight — the same conditions any framed photo or artwork is typically displayed under. Archival pigment inks resist UV fade significantly longer than dye-based inks, which is why we can offer this guarantee. If your canvas shows meaningful fade within five years under these conditions, we'll replace it.
The pre-print proof: your third layer of protection
The 30-day and 5-year guarantees cover what happens after we print. The digital proof step is what protects the moment before. Every order receives a free high-resolution digital proof within 24-48 hours, showing the exact layout, colors, fonts, and sizing of your canvas. You approve or revise (unlimited revisions, no charge) and only after your approval does anything go to print. The proof eliminates the most common cause of disappointment: getting a canvas you didn't expect.
What's not covered (so you know in advance)
Direct prolonged sunlight exposure that accelerates fade beyond normal conditions, intentional damage, damage from cleaning with abrasive chemicals or solvents, and changes you approved at the proof stage but later wanted to revise. These are all standard exclusions across the canvas-printing industry — we mention them upfront so there are no surprises.
Real customer reviews
"Our canvas arrived with a small dent from shipping and they sent a replacement within a week with no fuss. Customer service was incredible."
"Going on 4 years now and the colors look exactly like the day we hung it. The 5-year guarantee gave us confidence to order."
"I appreciate that they're upfront about what's covered and what's not. The 30-day plus 5-year combo plus the proof process makes ordering feel low-risk."
Real questions from Quora
Q: Do canvas prints come with warranty?
A: Quality canvas printers do. AmourPrint includes a 30-day satisfaction guarantee for manufacturing/shipping issues and a 5-year colour guarantee for fade under normal display.
Q: What happens if my canvas arrives damaged?
A: Contact us within 30 days with photos of the damage. We'll replace the canvas at no cost or refund, whichever you prefer.
Frequently asked questions
Q: How do I file a claim?
A: Email our customer service team with your order number and a clear photo of the issue. We respond within 1-2 business days with next steps.
Q: Does the 5-year guarantee require special care?
A: No — just normal indoor display away from direct prolonged sunlight, the same as any framed photo or print. No special cleaning or maintenance required.
Q: Is the warranty transferable if I gift the canvas?
A: Yes — the warranty is tied to the canvas itself, not the original purchaser. Just keep the order number for reference.
Q: What if I damage the canvas myself?
A: Accidental damage isn't covered under warranty, but we may offer a discounted replacement — contact us with photos and we'll see what's possible.