Can I cancel my AmourPrint order?
Can I cancel my AmourPrint order?
Yes — you can cancel your AmourPrint order before production starts, typically within 24 hours of placing it. Once we've begun custom production on your personalized canvas, cancellation isn't possible because each piece is hand-made to your exact specifications.
Cancellation timeline
- Before proof approval (0-24 hours): Full cancellation, full refund, no questions asked.
- After proof approval, before production starts (typically 24-48 hours): Cancellation possible with a small admin fee. Contact us immediately.
- After production starts (typically 48 hours post-approval): Cancellation not possible — each canvas is custom-made and can't be resold.
- Pre-shipment hold: If you need to change the shipping address but not cancel, contact us before shipment.
How to cancel
Email our team within the cancellation window with your order number. We process cancellation requests during business hours (Mon-Fri PST). Refunds appear on your original payment method within 5-7 business days.
What if I want to change my order instead of canceling?
Before proof approval: we can update text, font, color, size, or frame option at no charge. Just contact us before approving your digital proof. After production starts, changes aren't possible — you'd need to place a new order.
Frequently asked questions
Q: What if I cancel within minutes of ordering?
A: Full immediate refund. Email us with the order number and we'll process it.
Q: Can I cancel a rush order?
A: Same rules apply, but rush orders enter production faster (often within 24 hours), so the cancellation window is shorter.
Q: What if my canvas arrives damaged or wrong?
A: That's a separate process — we offer free replacement for production defects or shipping damage. Email us with photos.