Can I cancel a custom canvas order?

Yes — cancel within the 24-hour designer preview window for a full refund. Between 24-72 hours after order, partial refunds may apply. After 72 hours the canvas is in production and cannot be refunded.

What if my canvas arrives damaged?

We send a free replacement at no charge — no need to return the damaged piece. Same policy applies if there's a typo or design error against your approved preview.

Can I Cancel a Custom Order? (AmourPrint Policy + Industry Standards)

May 16, 2026

Custom order cancellation policy explained

Yes — custom orders at AmourPrint can be cancelled at no charge during the 24-hour designer preview window, before production starts. After approval, partial refunds are possible up to 48 hours later. Once a canvas enters print production, it cannot be refunded because it's already personalized to you.

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The AmourPrint cancellation timeline

Hours 0-24: full refund window

After you place an order, our designers send a digital preview within 24 hours. You have unlimited revisions during this window. If you want to cancel for any reason — wrong song, changed your mind, accidentally ordered — we issue a 100% refund within 5-7 business days. Email cancellation@amourprint.com or reply to the preview email.

Hours 24-72: post-approval partial refund

Once you approve the preview, production begins. If you need to cancel between approval and the 48-hour mark, we typically issue a 75-85% refund (we've already paid for materials and designer time). After 72 hours, the canvas is too far into production for a refund.

After 72 hours: production complete, no refund

Custom-printed personalized canvases cannot be refunded once they enter the printing stage. The canvas has your specific lyrics, names, dates — it's worthless to anyone else. This policy is industry-standard across custom-print shops worldwide.

Industry-standard cancellation policies

365Canvas — 24-hour preview, similar pre-production cancellation
Shutterfly — cancellation only before "Sent to Production" status
Minted — 24 hours from order, full refund
UncommonGoods (personalized items) — pre-production cancellation only
Etsy personalized shops — varies by shop, typically pre-production only

What CAN'T be refunded but CAN be exchanged

If your canvas arrives damaged in shipping, we send a free replacement (no need to return the damaged piece). If we made a typo or design error vs your approved preview, we send a free corrected canvas. If you simply changed your mind after delivery — unfortunately we can't take it back, but we'll often offer a 25-50% discount on a replacement order.

How to cancel quickly

Reply to your order confirmation email with "CANCEL"
Or email cancellation@amourprint.com with your order number
Or message us on the live chat in the bottom-right corner
Cancellations process within 4 business hours during 24-hour preview window

What customers say

"I ordered a canvas with the wrong song lyrics — total brain freeze. Emailed AmourPrint within 12 hours, they cancelled the order and refunded me same-day. Re-ordered with the correct song and it arrived in 6 days. Painless." — AmourPrint customer, verified review

Risk-free 24-hour preview on every order

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